Returns and Refund; Exchanges Policy

Return Window:
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility:
To be eligible for a return, your item must:

• Be in the same condition as when you received it (unworn or unused)

• Have all original tags and packaging

• Include the receipt or proof of purchase

How to Start a Return:
Contact us at info@svilla.us to initiate a return. Once your return is approved, we’ll provide instructions on how and where to send your item. Items returned without prior approval will not be accepted.

Shipping Costs:

• If you change your mind, shipping costs are non-refundable and return postage is your responsibility.

• If we supplied an incorrect or faulty item, shipping costs will be refunded.

Damages and Issues:
Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Non-Returnable Items:
Certain items cannot be returned, including:

• Personalized or monogrammed orders

• Personal care goods (e.g., delicate garment wash products)

• Sale items and gift cards

If you have questions about a specific item, contact us at info@svilla.us.

Exchanges:
The fastest way to get the item you want is to return your original item and, once the return is approved, place a new order for the replacement item.

Refunds:

• We will notify you once we’ve received and inspected your return.

• If approved, refunds will be processed to your original payment method within 10 business days.

• Please note it may take additional time for your bank or credit card company to process the refund.

• If more than 15 business days have passed since your return was approved, please contact us at info@svilla.us.